1.Make sure the fingerprint is placed correctly.
2.Make sure you have stains on your fingers.
3.If you do not open the door after confirming the first two points, it is recommended to use a mechanical key to open the door first. Then, according to the instructions on the product instruction manual, you can find the initialization button, restore the system to the factory settings, and wait for a voice prompt to reset the fingerprint or card. password.
4.If the previous three steps can not eliminate the fault, you can find the seller or directly call the 400-006-5599 customer service hotline for consultation.

1.Before confirming the card swiping, is it in the swiping area?
2.Check if the power supply is available.
3.If you do not open the door after confirming the first two points, it is recommended to use a mechanical key to open the door first. Then, according to the instructions on the product instruction manual, you can find the initialization button, restore the system to the factory settings, and wait for a voice prompt to reset the fingerprint or card. password.
4.If the previous three steps can not eliminate the fault, you can find the seller or directly call the 400-006-5599 customer service hotline for consultation.

1.First make sure whether the password is wrong
2.Check if the power supply is available.
3.If it is not possible to open the door after confirming the first two points, it is recommended to use a mechanical key to open the door first, then remove the panel according to the instructions in the product instruction manual, find the initialization button, restore the system to the factory settings, and wait for the voice prompt to restart. Set a fingerprint, card, or password.
4.If the previous three steps can not eliminate the fault, you can find the seller or directly call the 400-006-5599 customer service hotline for consultation.

Check if there is a lock.

With the update of products, our product systems are also being upgraded. Under such circumstances, it will not affect the use. If you really worry about failures, you can return to the factory to refresh the program.

1.The password was forgotten or the card was lost.
2.Not purchased through formal channels.
3.There is no special product serial number on the product.
4.No effective warranty card.
5.It is not through the installation of a formal authorized agent that there is a problem that causes the product to not function properly.
6.The appearance of the product is damaged due to the external force, and the internal electronic damage is a problem.
7.The particularity of the installation environment has caused the product to be unusable.
8.Self-assembled products.
For details, please call the National Service Hotline:400- 006-5599

According to different accessories, prices vary, Zhejiang Xin Xin Security Technology Co., Ltd. has a unified national standard accessories. Consult local agents or call the national customer service hotline directly:400- 006-5599

First confirm that the key is fully inserted into the lock cylinder hole, and then confirm that it is correctly used according to the instruction manual.